Product Warranty

Warranty Conditions for Loose Furniture
Warranty Period: 3 years from the date of product delivery.

Sofa:

Wooden frame and springs:

• The warranty covers bending, breaking, or sinking of the wooden frame or spring system due to manufacturing defects.

Foam:

• The warranty covers abnormal foam sagging, meaning the foam has sagged down to the wooden frame. A slight foam indentation after some use is considered normal.

Topper (Not warranty):

• The warranty does not cover the collapse of toppers made from fiber, microgel, polyester fibers, or goose down.

Genuine Leather:

• The warranty covers tears or deterioration of the leather due to manufacturing defects. Natural leather features like veins, tendons, cowlicks, and small scars are considered normal and are not covered.

Fabric, mesh, and synthetic leather:

• The warranty covers tearing along stitched seams caused by manufacturing defects.

Recliner:

Wooden frame and springs:

• The warranty covers bending, breaking, or sinking of the wooden frame or spring system due to manufacturing defects.

Foam:

• The warranty covers abnormal foam collapse (down to the wooden frame). A slight foam indentation after some use is considered normal.

Genuine Leather:

• The warranty covers tears or deterioration of the leather due to manufacturing defects.

Fabric, mesh, and synthetic leather:

• The warranty covers tearing along stitched seams due to manufacturing defects.

Mechanism and electric motor (1-year warranty):

• The warranty covers reclining system failure or unusual noise caused by mechanical defects. It does not cover electrical shorts due to power surges, natural disasters, misuse, or overloading beyond 115 kg per seat.

Chairs:

Frame, armrests, gas lift, and chair base:

• The warranty covers breakage or malfunction due to manufacturing defects.

Tilt mechanism, seat, armrests, headrest, gas lift, and wheels:

• The warranty covers breakage or malfunction.

Foam:

• The warranty covers abnormal foam collapse (down to the frame).

Genuine Leather:

• The warranty covers tears or deterioration of the leather due to manufacturing defects.

Fabric, mesh, and synthetic leather:

• The warranty covers seam tearing caused by manufacturing defects.

Tables, Cabinets, Sideboards, and Shelves:

• Desks, dining tables, TV stands, coffee tables, side tables, shelves, and sideboards: The warranty covers structural defects of wood, metal, stone, stainless steel, glass, and ceramics due to manufacturing or installation defects. It does not cover warping from overloading:
• Sideboards: Maximum load 80 kg.
• Shelves: Maximum load 40 kg.

Beds:

Wood, metal, and spring frames:

• The warranty covers bending, breaking, or sinking due to manufacturing defects.

Foam:

• The warranty covers abnormal foam collapse (down to the frame).

Genuine Leather:

• The warranty covers tears or deterioration of the leather due to manufacturing defects.

Fabric, mesh, and synthetic leather:

• The warranty covers seam tearing caused by manufacturing defects.

The product warranty does not cover the following cases:

1. Products sold at a discount of 50% or more from display sets.
2. The collapse of toppers made from fiber, microgel, polyester fibers, or goose down.
3. Damage caused by improper use, misuse, or improper maintenance, as well as any alterations or modifications made to the product.
4. Damage due to accidents or natural disasters after installation.
5. Rust stains caused by usage or improper maintenance.
6. Rust, termites, mold, or discoloration of surfaces due to environmental factors or improper maintenance.
7. Changes in synthetic materials (e.g., plastic) over time due to normal usage or inherent material characteristics.
8. Changes in surface materials, such as wrinkles, stretching, scratches, wear, discoloration from sunlight or chemicals, or skin oils.
9. Material changes or discoloration due to humidity, temperature differences, or outdoor exposure.
10. Damage from natural disasters such as floods, fires, earthquakes, gas leaks, or damage from animals, insects, or termites.
11. The warranty will void if the product is modified, altered, or repaired by anyone other than Modernform staff.

Warranty Conditions for Imported Loose Furniture (Only Home Furniture)
Warranty Coverage: 1 year from the date of product delivery.

Sofa:

Wooden frame and springs:

• The warranty covers bending, breaking, or sinking of the wooden frame or spring system due to manufacturing defects.

Foam:

• The warranty covers abnormal foam sagging, meaning the foam has sagged down to the wooden frame. A slight foam indentation after some use is considered normal.

Topper (Not warranty):

• The warranty does not cover the collapse of toppers made from fiber, microgel, polyester fibers, or goose down.

Genuine Leather:

• The warranty covers tears or deterioration of the leather due to manufacturing defects. Natural leather features like veins, tendons, cowlicks, and small scars are considered normal and are not covered.

Fabric, mesh, and synthetic leather:

• The warranty covers tearing along stitched seams caused by manufacturing defects.

Recliner:

Wooden frame and springs:

• The warranty covers bending, breaking, or sinking of the wooden frame or spring system due to manufacturing defects.

Foam:

• The warranty covers abnormal foam collapse (down to the wooden frame). A slight foam indentation after some use is considered normal.

Genuine Leather:

• The warranty covers tears or deterioration of the leather due to manufacturing defects.

Fabric, mesh, and synthetic leather:

• The warranty covers tearing along stitched seams due to manufacturing defects.

Mechanism and electric motor:

• The warranty covers reclining system failure or unusual noise caused by mechanical defects. It does not cover electrical shorts due to power surges, natural disasters, misuse, or overloading beyond 115 kg per seat.

Chairs:

Frame, armrests, gas lift, and chair base:

• The warranty covers breakage or malfunction due to manufacturing defects.

Tilt mechanism, seat, armrests, headrest, gas lift, and wheels:

• The warranty covers breakage or malfunction.

Foam:

• The warranty covers abnormal foam collapse (down to the frame).

Genuine Leather:

• The warranty covers tears or deterioration of the leather due to manufacturing defects.

Fabric, mesh, and synthetic leather:

• The warranty covers seam tearing caused by manufacturing defects.

Tables, Cabinets, Sideboards, and Shelves:

• Desks, dining tables, TV stands, coffee tables, side tables, shelves, and sideboards: The warranty covers structural defects of wood, metal, stone, stainless steel, glass, and ceramics due to manufacturing or installation defects. It does not cover warping from overloading:
• Sideboards: Maximum load 80 kg.
• Shelves: Maximum load 40 kg.

Beds:

Wood, metal, and spring frames:

• The warranty covers bending, breaking, or sinking due to manufacturing defects.

Foam:

• The warranty covers abnormal foam collapse (down to the frame).

Genuine Leather:

• The warranty covers tears or deterioration of the leather due to manufacturing defects.

Fabric, mesh, and synthetic leather:

• The warranty covers seam tearing caused by manufacturing defects.

The product warranty does not cover the following cases:

1. Products sold at a discount of 50% or more from display sets.
2. The collapse of toppers made from fiber, microgel, polyester fibers, or goose down.
3. Damage caused by improper use, misuse, or improper maintenance, as well as any alterations or modifications made to the product.
4. Damage due to accidents or natural disasters after installation.
5. Rust stains caused by usage or improper maintenance.
6. Rust, termites, mold, or discoloration of surfaces due to environmental factors or improper maintenance.
7. Changes in synthetic materials (e.g., plastic) over time due to normal usage or inherent material characteristics.
8. Changes in surface materials, such as wrinkles, stretching, scratches, wear, discoloration from sunlight or chemicals, or skin oils.
9. Material changes or discoloration due to humidity, temperature differences, or outdoor exposure.
10. Damage from natural disasters such as floods, fires, earthquakes, gas leaks, or damage from animals, insects, or termites.
11. The warranty will void if the product is modified, altered, or repaired by anyone other than Modernform staff.

Warranty Conditions for Built-in Furniture
Warranty Period: 3 years from the date of product delivery.

Wardrobes:

Structure, Doors, Wooden Top, Wooden Wall Panels, and Drawer Fronts:

• The warranty covers cracks or damage during transportation or delivery.

Handles, Grips, Grills, and Hanging Rods:

• The warranty applies within the specified time from the date of delivery.
  *Hi-Gold grills are only covered for 1 year.

Lighting System, Electrical Components, and LED Lights:

• The warranty applies within the specified time from the date of delivery.
  *For claims, the damaged product or part must be returned for replacement.

Hinges, Wheel-Based Drawer Tracks, and Sliding Tracks:

• The warranty covers breakage, malfunction, or any failure to operate as intended.

Shelves:

• Warranty covers wooden structure, breakage, or defects due to manufacturing or installation faults. The warranty does not cover material damage due to usage, scratches, discoloration, rust, tears, termite damage, mold, water damage, humidity, natural wear, or improper use.
• The warranty does not cover wood bending due to exceeding the weight limit.
• Shelf weight capacity: 40 kg maximum.

Kitchen Cabinets:

Structure, Doors, Wooden Top, Wooden Wall Panels, and Drawer Fronts:

• The warranty covers cracks or damage during transportation or delivery. Hence, Warranty does not cover normal wear and tear, stains, scratches, or discoloration caused by spills.

Handles, Grills, and Hanging Rods:

• The warranty applies within the specified time from the date of delivery.
  *Hi-Gold grills are only covered for 1 year.

Lighting System, Electrical Components, and LED Lights:

• The warranty applies within the specified time from the date of delivery.
  *For claims, the damaged product or part must be returned for replacement.

Hinges, Wheel-Based Drawer Tracks, and Sliding Tracks:

• The warranty covers breakage, malfunction, or any failure to operate as intended.

Trash Bin:

• The warranty covers damage within 1 year from the date of delivery.

Electrical Appliances include microwave, refrigerator, hood, oven, electric stove, dishwasher, washing machine, and dryer:

• Warranty as per each manufacturer's terms.

The product warranty does not cover the following cases:

1. Display sets discounted by 50% or more are not covered.
2. No warranty on natural stone, quartz, marble composite, or synthetic stone tops, except for installation-related issues.
3. No warranty on sinks and faucets.
4. Damage from misuse, improper care, or modifications is not covered.
5. Accidents or natural disasters post-installation are excluded from warranty coverage.
6. Rust, termites, mold, or environmental damage such as discoloration due to humidity or improper care are not covered.
7. Synthetic materials like plastic may change color over time due to use or environmental conditions.
8. Changes in materials due to environmental factors like moisture or temperature variations are excluded.
9. Damage from natural disasters such as floods, fire, earthquakes, gas leaks, animals, insects, termites, or sun exposure is not covered.
10. Warranty is void if the product is modified, moved, or repaired by anyone other than authorized Modernform staff.

Notes:

• The company reserves the right to refuse exchanges or returns on display sets.

• Travel fees may apply for services outside Bangkok and its vicinity.

• For damages beyond warranty, customers will be charged for inspection, labor, parts, and travel.

Product Usage Instructions

The company sincerely thank you for choosing Modernform. If you have any questions,

please contact our call center at 0-2094-9999, press 2.